Privacy Policy

Last updated: 23/11/25

1. Introduction

This Privacy Policy explains how Flinn Physiotherapy ("we", "us" or "our") collects, uses, stores, and protects your personal information when you visit our website or use our physiotherapy services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.

By using our website or services, you agree to the terms of this Privacy Policy.

2. What are the details of the business

Business Name: Flinn Physiotherapy
Business Owner: Rory Flinn
Business Type: Sole trader physiotherapy business
Location: Studio 47, 22 Boston Street, Holyhead Anglesey, LL65 1BW or mobile service
Contact Email: RFPhysio@outlook.com
Contact Phone: 07841579734

3. What Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide Directly

Name
Email address
Telephone number
Details submitted via contact/booking forms
Medical history and physiotherapy-related information (for treatment purposes only)
Payment information (if applicable)

3.2 Information Collected Automatically

When you visit our website, we may collect: - IP address - Browser type and version - Pages visited and time spent - Cookies and similar tracking technologies

4. How We Use Your Information

We process your personal data for the following purposes: - Responding to enquiries sent via the website - Booking and managing appointments - Providing physiotherapy assessment and treatment - Maintaining accurate clinical records - Processing payments - Improving our website and services - Meeting legal and regulatory obligations

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR: - Consent: When you submit information via contact forms. - Contract: To provide physiotherapy services and manage bookings. - Legal obligation: Maintaining clinical records to meet professional requirements. - Legitimate interests: Improving website performance and user experience.

6. How Your Information Is Stored and Protected

We take data security seriously and implement appropriate technical and organisational measures to protect your information, including: - Secure electronic record systems - Password-protected devices - Encrypted data storage - Restricted access to clinical information

7. How Long We Keep Your Information

We retain: - Clinical records: For a minimum of 8 years from the date of the last appointment (as required by HCPC/CSP guidance). - Website enquiries: Typically up to 12 months, unless they become part of clinical records. - Financial records: For at least 6 years for tax purposes.

8. Sharing Your Information

We do not sell or share your personal data with third parties except when necessary: - With your explicit consent - With medical professionals, if required for your care - With payment processors - To comply with legal or regulatory obligations

We never share clinical information without your permission unless legally required.

9. Cookies and Tracking Technologies

Our website may use cookies to: - Improve performance - Analyse website usage - Enable certain site features

You can adjust your browser settings to refuse cookies if preferred.

10. Your Data Protection Rights

Under UK GDPR, you have the right to: - Access your personal data - Request correction of inaccurate information - Request deletion of your data (in certain cases) - Restrict or object to processing - Data portability - Withdraw consent at any time

To exercise these rights, contact us using the details above.

11. Links to External Websites

This website may include links to third-party sites. Flinn Physiotherapy is not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Flinn Physiotherapy
Email: RFPhysio@outlook.com
Phone: 07841579734